Mr. Drummond asked for our assistance after his garage door opener continued acting up, despite replacing the batteries with a fresh set.
Our team conducted a wide variety of tests on multiple parts of the system to determine the problem. The opener worked with the wall pad controls, but wouldn't work when the remote was used. We decide that the remote was the issue, not the pad, and opened the remote to look at the components inside. Our team repaired broken wiring, and the remote began working again.
We ran some tests ourselves on Mr. Davis’ garage door, namely focusing on the opener and its remote control, to determine where the problem was. The opener would function just fine with the wall pad controls, but wouldn’t respond to the remote control itself. This led us to determine the fault was with the remote itself, and we opened it to check the components. After our professionals fixed some damaged wiring, it was returned to normal functionality.
* $29 service call - deducted from the service
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